Does your company receive thousands of emails? Do these emails need to be forwarded to the appropriate person? Our Email Classification system can make sure that incoming customer email’s are sent to the right person. Billing questions will be sent to the Accounting Department, Technical emails will be sent to the Tech-lead with expertise to answer that question.

Currently, research analysts must manually classify client email interactions for billing and reporting. Many emails do not require a response, but still take time to read and sort through. Some emails are better answered by other employees or warrant an automated reply.

Lymba can read and understand the contents of emails, match the subject of the email to the appropriate person, while maintaining privacy. Traditional methods use keyword searches to look up specific words within emails. However, our system uses semantic search to understand the meaning of an email even if keywords do not exist.

We implemented deep learning techniques, with semantic features relevant to the domain, resulting in an accuracy level of over 90%

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