Customer Relationship Management is the fastest changing and most complex aspect of the 21st century business model. Lymba's CRM Solutions help you manage that complexity and bring your enterprise into the future.
With the explosive growth of the Internet and social media, the nature of CRM has quickly changed into a real-time activity. Your ability to shape the customer experience and manage your brand depends upon the ability to transform large amounts of unstructured text into actionable knowledge. Lymba's CRM Solutions help you decipher your mountain of information.
The modern call center is more than phone support. It now involves online support and electronic organization of the entire lifecycle of all call center service request records. Your customer service representatives must be able to identify and prioritize critical issues on the fly and quickly find resolutions to your customers' issues.
PowerAgent™ automates the categorization of incoming email and internet support requests and identifies the high priority tickets. PowerAnswer™ empowers your support team with the ability to find resolutions using semantic concepts and relationships, not just keyword search.
Lymba's CRM Solutions also provide you with the tools to monitor and analyze your brand on social media. Marketing is no longer a one-way street, it's a dialog. With ViewPoint™'s sentiment analysis you can identify and interact with your best customers who promote your brand, as well as head off negative messages before they go viral.
