Lymba Survey Analyst
Lymba Survey Analyst is a natural language processing (NLP) tool to help analyze free-form responses to surveys for both customer and employee satisfaction. It identifies key concepts and relationships that occur frequently throughout the responses. Lymba Survey Analyst does this by detecting semantic relationships between concepts, and by clustering similar words and phrases. These abilities, combined with traditional statistical approaches, help the user to uncover trends, patterns and attitudes in survey responses.
Lymba Survey Analyst is designed to dig deeper into customer satisfaction and loyalty survey data to reveal underlying causes and critical drivers that provide clients with the means to target their actions for maximum impact with their customers. For employee surveying, Lymba Survey Analyst allows managers to assess and review critical feedback and strategic analysis of problematic areas or trends within employee’s responses. The end result is improved internal processes and efficiencies.
The system has the ability to upload new employee survey data sets, allow for multiple user logins, and provide export capabilities once a user has completed a work session.
To learn more about how your organization can benefit from using natural language processing solutions from Lymba, please contact us.